Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: November 28, 2025

Table of Contents

  1. 1. Information We Collect
  2. 2. How We Use Your Information
  3. 3. Information Sharing
  4. 4. Data Security
  5. 5. Cookies and Tracking
  6. 6. Third-Party Services
  7. 7. Your Rights
  8. 8. Contact Us

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name, email address, and contact information
  • Billing and shipping addresses
  • Payment information (processed securely through Stripe)
  • Order history and preferences
  • Communications with our customer support

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support and respond to inquiries
  • Improve our website and services
  • Send promotional emails (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information.

We may share your information with:

Service Providers

Third-party companies that help us operate our business (payment processing, shipping, customer support)

Legal Requirements

When required by law or to protect our rights

Business Transfers

In connection with a merger, acquisition, or sale of assets

Important:

We never share your payment information directly. All payment processing is handled securely by Stripe.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure payment processing through Stripe
  • Regular security audits and updates
  • Limited access to personal information
  • Secure data storage and backup procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Enable chat support functionality

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Learn more about our Cookie Policy

6. Third-Party Services

Our website integrates with third-party services:

Stripe (Payment Processing)

We use Stripe to process payments securely. Stripe has its own privacy policy governing the use of your information.

View Stripe Privacy Policy →

Crisp (Customer Support Chat)

We use Crisp for live chat support. Conversations may be stored to improve customer service.

View Crisp Privacy Policy →

These services have their own privacy policies. We encourage you to review them.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Data portability (receive a copy of your data)

To exercise these rights, please contact us using the information provided below.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@torniq.com

Contact Page: Visit our contact page

We will respond to your inquiry within 30 days.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

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