We want you to feel confident when shopping with Torniq. Our policies are fair, clear, and simple.
Last Updated: November 28, 2025
Covers faulty or defective products for 30 days after delivery.
Customers can choose either:
Customers can return unused, unopened items within 14 days of delivery.
Buyer pays for return shipping on change-of-mind returns.
Buyer pays return shipping for all returns, including faulty products.
If the product is confirmed defective after inspection, Torniq will refund reasonable return shipping costs at its discretion.
Customer must email support@torniq.co.uk within the applicable return window.
Returns require approval before shipping the item back.
Refunds or replacements are issued after product return & inspection.
Refunds processed within 3–5 business days after approval.
30-Day Fault Protection
(refund or replacement after return)
14-Day Easy Returns
for Unused Products
Important: All return policies clearly state buyer responsibility for return shipping.
Email support@torniq.co.uk with your order details and reason for return.
Receive return authorization and shipping instructions from our team.
Package item securely and ship back using your preferred carrier.
After inspection, approved refunds are processed to your original payment method.
If you have any questions about our returns and refunds policy, please don't hesitate to contact us.
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