Terms & Conditions

Please read these terms carefully before using our services

Last updated: November 28, 2025

1. Acceptance of Terms

By accessing and using the Torniq website or purchasing our products, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please refrain from using our services.

These Terms constitute a legally binding agreement between you and Torniq.

2. Description of Services

Torniq provides an online platform for the sale of Turbo Jet Blowers and related accessories. Our services include:

  • Online product catalogue and ordering
  • Customer service and technical support
  • Order processing and shipment tracking
  • Product warranty and after-sales service

We reserve the right to modify, suspend, or discontinue any aspect of our services without prior notice.

3. Orders & Payments

By placing an order, you agree to provide accurate and complete billing and shipping information.

Orders are subject to:

  • Product availability
  • Payment authorization and verification
  • Our right to cancel or limit orders at our discretion
  • Applicable taxes, shipping fees, and customs charges

Order confirmation does not guarantee product availability. You will be notified if any item is unavailable or cancelled.

4. Shipping & Delivery

  • Orders typically process within 1–2 business days
  • Delivery times are estimates and may vary by location or carrier delays
  • Risk of loss transfers to the buyer upon delivery
  • We are not responsible for delays caused by customs, carriers, or events beyond our control

Important Notice:

Currently, direct order tracking may not be available for all shipments, as products are shipped from our overseas warehouse. We will provide tracking numbers where possible, but updates may be delayed or limited depending on the shipping method and carrier used.

We plan to improve tracking services in the future as our operations grow.

Full shipping policy details can be found on our Shipping Policy page.

5. Returns & Refunds

We offer a fair and straightforward returns policy.

30-Day Fault Protection

If your product arrives faulty or develops a defect within 30 days of delivery, you can request either:

  • A replacement unit (subject to availability), or
  • A refund after we receive and inspect the returned product

14-Day Change of Mind Returns

If you change your mind, you may return unused, unopened items within 14 days of delivery.

Return shipping costs apply for change-of-mind returns.

Return Shipping Costs

Return shipping costs are the buyer's responsibility for all returns, including faulty or damaged products.

We may, at our discretion, refund reasonable return shipping costs for defective products after inspection.

Return Process:

  1. Contact support@torniq.co.uk within the applicable return window
  2. Provide your order number and clear photos or videos showing the issue (if applicable)
  3. Wait for approval and return instructions before sending the product back

Refund & Exchange Process:

Refunds and replacements are processed after we receive and inspect returned products. Refunds are issued within 3–5 business days to your original payment method.

6. Faulty or Damaged Products (30-Day Fault Protection)

If your product arrives defective or becomes faulty within 30 days:

  1. Contact support@torniq.co.uk within 30 days of delivery
  2. Provide your order number and clear photos or videos showing the fault or damage
  3. Return the product for inspection (return instructions will be provided)

We will then issue either:

  • A replacement unit, or
  • A full refund - depending on your preference and product availability

7. Warranty

All Torniq Turbo Jet Blowers include a 30-day warranty covering:

  • Manufacturing defects
  • Internal electrical failures

Warranty claims are processed only after we receive and inspect the product. We offer free repair or replacement for approved claims.

Warranty does not cover:

  • Damage from misuse, accidents, or neglect
  • Tampered or modified products
  • Normal wear and tear

8. User Conduct & Responsibilities

You agree not to:

  • Use our services for unlawful purposes
  • Violate any laws or regulations
  • Infringe on intellectual property
  • Interfere with others' use of our website
  • Attempt unauthorized access to our systems

We may terminate your access for violations.

9. Battery Use & Safety Disclaimer

Our products are compatible with various third-party power tool batteries via adapters. Customers are fully responsible for:

  • Safe usage and handling of external batteries
  • Verifying compatibility before use

Torniq assumes no liability for accidents, damage, or injury resulting from improper, unsafe, or incompatible battery use.

Charging Safety:

Never leave the device charging unattended. As with any high-powered battery product, always supervise charging and disconnect once fully charged. Do not charge overnight or leave plugged in when not in use to prevent risks of overheating or fire.

10. Product Safety Disclaimer

The Torniq Turbo Jet Blower is not a toy. It is intended for adult use only and is not suitable for children under 16 years of age.

Use caution when operating and keep the product out of reach of minors.

11. Intellectual Property

All website content—including text, graphics, logos, product images, and software—is owned by Torniq or its licensors.

You may not copy, distribute, or create derivative works from our content without written permission.

12. Privacy

Your privacy is important to us.

By using our services, you agree to our Privacy Policy regarding how we collect, store, and use your information.

13. Limitation of Liability

To the extent allowed by law, Torniq shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or use

Our liability is limited to the purchase price of the product in question.

14. Termination

We reserve the right to suspend or terminate access to our services without prior notice if you violate these terms.

Provisions that should survive termination will remain in effect.

15. Changes to Terms

We may update these Terms & Conditions at any time.

Changes become effective upon posting to our website. Continued use of our services indicates your acceptance of updated terms.

Questions About Our Terms?

If you have any questions about these Terms & Conditions, please contact us:

Agreement Notice

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please discontinue use of our services immediately.

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